{
  "url": "https://openlegislation.uk/draft-consumer-subscription-contracts-cancellation-and-information-regulations-2026/regulation-11",
  "json_url": "https://openlegislation.uk/draft-consumer-subscription-contracts-cancellation-and-information-regulations-2026/regulation-11.json",
  "legislation": "ukdsi/2026/9780348287912",
  "legislation_title": "The Consumer Subscription Contracts (Cancellation and Information) Regulations 2026",
  "legislation_url": "https://openlegislation.uk/draft-consumer-subscription-contracts-cancellation-and-information-regulations-2026",
  "path": "regulation/11",
  "kind": "regulation",
  "number": "11",
  "heading": "Effect of cancellation during cooling-off periods: general",
  "text": "(1) The consumer’s liability for all relevant payments under the subscription contract which has been cancelled is extinguished.\n(2) Where the consumer has made one or more relevant payments to the trader, the trader must refund those payments to the consumer.\n(3) But paragraphs (1) and (2) are subject to the following regulations, of which one or more may apply to a subscription contract which has been cancelled—\n(a) regulation 13 (failure of a consumer to return returnable goods);\n(b) regulation 14 (goods which have been over handled);\n(c) regulation 15 (perishable or bespoke goods supplied);\n(d) regulation 16 (relevant sealed goods supplied);\n(e) regulation 17 (goods that have become mixed inseparably);\n(f) regulation 18 (recovery of costs for hired goods);\n(g) regulation 19 (recovery of costs of services supplied);\n(h) regulation 20 (recovery of costs of digital content supplied).\n(4) Where more than one of those regulations applies to a subscription contract which has been cancelled (“applicable regulation”), the consumer’s liability for relevant payments under that contract is extinguished by the total amount of those relevant payments under the contract (that is the singular and constant value of “T” separately referred to in regulations 13 to 20) less the sum total amount of the consumer’s liability that is calculated under each applicable regulation.",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [
    {
      "type": "footnote",
      "label": "f1",
      "text": "For example, where only regulations 13 and 19 are applicable to the cancelled contract, the consumer’s liability for T is extinguished by (T - (C+S)) with C being the value of the consumer’s liability under regulation 13 and S is that value under regulation 19."
    }
  ],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/ukdsi/2026/9780348287912/regulation/11",
    "retrieved_at": "2026-10-30T14:36:45.740550+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}