{
  "url": "https://openlegislation.uk/draft-consumer-subscription-contracts-cancellation-and-information-regulations-2026/regulation-20",
  "json_url": "https://openlegislation.uk/draft-consumer-subscription-contracts-cancellation-and-information-regulations-2026/regulation-20.json",
  "legislation": "ukdsi/2026/9780348287912",
  "legislation_title": "The Consumer Subscription Contracts (Cancellation and Information) Regulations 2026",
  "legislation_url": "https://openlegislation.uk/draft-consumer-subscription-contracts-cancellation-and-information-regulations-2026",
  "path": "regulation/20",
  "kind": "regulation",
  "number": "20",
  "heading": "Recovery of costs of digital content supplied",
  "text": "(1) This regulation applies where—\n(a) a consumer cancels a subscription contract during a renewal cooling-off period,\n(b) digital content was supplied to the consumer in exchange for one or more relevant payments under the subscription contract which has been cancelled, and\n(c) the trader has met the renewal cooling-off notice requirement in relation to the renewal cooling-off period.\n(2) Where this regulation applies, the consumer’s liability for relevant payments is extinguished by (T − U), where—\n(a) “T” is the total amount of those payments, and\n(b) “U” is the amount of those payments that the consumer is liable to pay under the subscription contract in exchange for the digital content supplied to the consumer during the period beginning with the first day of the renewal cooling-off period during which the contract is cancelled and ending when the contract is cancelled (see section 264(5) of the DMCCA).\n(3) Where the trader has not fully supplied to the consumer digital content under the subscription contract that was to be supplied (if that contract had not been cancelled), the amount that the consumer is liable to pay in exchange for the digital content supplied for the purposes of paragraph (2)(b) is to be calculated—\n(a) as a proportion of the total amount of the relevant payments in exchange for the full supply of that digital content, and\n(b) by reference to—\n(i) the basis on which the full supply of that digital content was agreed to be supplied under the contract, and\n(ii) that digital content supplied to the consumer.\n(4) If the consumer has made any relevant payments to the trader which in total exceed the amount of U, the trader must refund those payments less that amount to the consumer.",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/ukdsi/2026/9780348287912/regulation/20",
    "retrieved_at": "2026-10-30T14:36:45.740550+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}