{
  "url": "https://openlegislation.uk/draft-copyright-regulation-of-relevant-licensing-bodies-regulations-2014/schedule/paragraph-8",
  "json_url": "https://openlegislation.uk/draft-copyright-regulation-of-relevant-licensing-bodies-regulations-2014/schedule/paragraph-8.json",
  "legislation": "ukdsi/2014/9780111110485",
  "legislation_title": "The Copyright (Regulation of Relevant Licensing Bodies) Regulations 2014",
  "legislation_url": "https://openlegislation.uk/draft-copyright-regulation-of-relevant-licensing-bodies-regulations-2014",
  "path": "schedule/paragraph/8",
  "kind": "paragraph",
  "number": "8",
  "heading": "Resolution of complaints and disputes",
  "text": "The complaints procedure shall—\n(a) define the categories of complaints and explain how each will be dealt with;\n(b) ensure information on how to make complaints is readily accessible to members, licensees and potential licensees;\n(c) provide reasonable assistance to a complainant when forming and lodging a complaint;\n(d) specify who will handle a complaint on behalf of the relevant licensing body;\n(e) indicate the timeframe for the handling of a complaint;\n(f) provide that the relevant licensing body must give a written response to each complaint made in writing;\n(g) provide that the relevant licensing body must give a written decision where appropriate for each complaint and give reasons for that decision;\n(h) ensure that the relevant licensing body makes adequate resources available for the purpose of responding to complaints; and\n(i) provide that the relevant licensing body must regularly review its complaint handling procedure and dispute resolution procedures to ensure they comply with the specified criteria.",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/ukdsi/2014/9780111110485/schedule/paragraph/8",
    "retrieved_at": "2026-10-30T15:13:39.238105+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}