# The Copyright (Regulation of Relevant Licensing Bodies) Regulations 2014, Paragraph 8: Resolution of complaints and disputes


The complaints procedure shall—
(a) define the categories of complaints and explain how each will be dealt with;
(b) ensure information on how to make complaints is readily accessible to members, licensees and potential licensees;
(c) provide reasonable assistance to a complainant when forming and lodging a complaint;
(d) specify who will handle a complaint on behalf of the relevant licensing body;
(e) indicate the timeframe for the handling of a complaint;
(f) provide that the relevant licensing body must give a written response to each complaint made in writing;
(g) provide that the relevant licensing body must give a written decision where appropriate for each complaint and give reasons for that decision;
(h) ensure that the relevant licensing body makes adequate resources available for the purpose of responding to complaints; and
(i) provide that the relevant licensing body must regularly review its complaint handling procedure and dispute resolution procedures to ensure they comply with the specified criteria.

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Source: https://www.legislation.gov.uk/ukdsi/2014/9780111110485/schedule/paragraph/8 (the official version)
Page: https://openlegislation.uk/draft-copyright-regulation-of-relevant-licensing-bodies-regulations-2014/schedule/paragraph-8
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.