# The Defamation (Operators of Websites) Regulations 2013, Paragraph 3: Response to notice of complaint: initial steps


(1) Where the operator has no means of contacting the poster paragraph 2 does not apply and the operator must, within 48 hours of receiving a notice of complaint, remove the statement from the locations on the website which were specified in the notice of complaint.
(2) The operator is not to be taken as having a means of contacting the poster unless the means available to the operator include private electronic communication (for example electronic mail or other means of private electronic messaging).

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Source: https://www.legislation.gov.uk/ukdsi/2013/9780111104620/schedule/paragraph/3 (the official version)
Page: https://openlegislation.uk/draft-defamation-operators-of-websites-regulations-2013/schedule/paragraph-3
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.