# The Defamation (Operators of Websites) Regulations 2013, Paragraph 4: Response to notice of complaint: initial steps


(1) Unless paragraph 9 applies, the operator must, within 48 hours of receiving a notice of complaint, send the complainant an acknowledgement in writing of the notice.
(2) The acknowledgement must—
(a) where paragraph 2 applies, state that the operator has acted in accordance with that paragraph;
(b) where paragraph 3 applies, inform the complainant that the statement has been removed from the locations on the website which were specified in the notice of complaint.

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Source: https://www.legislation.gov.uk/ukdsi/2013/9780111104620/schedule/paragraph/4 (the official version)
Page: https://openlegislation.uk/draft-defamation-operators-of-websites-regulations-2013/schedule/paragraph-4
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.