# The Electricity and Gas (Energy Company Obligation) Order 2018, Article 18: Installation standards, warranties and consumer protection


(1) A measure meets the requirements of this article if the measure—
(a) is installed in accordance with paragraph (2);
(b) in the case of the installation of a district heating connection—
(i) is a connection to a district heating system registered with the Heat Trust Scheme;
(ii) is subject to arrangements for consumer protection which are equivalent to the requirements under the Heat Trust Scheme; or
(iii) includes the installation of a ground source heat pump at the domestic premises;
(c) in the case of the installation of an electric storage heater, is accompanied by a warranty for at least one year; and
(d) in the case of the installation of a boiler—
(i) in the case of a repair, is accompanied by a warranty for at least one year;
(ii) in any other case, is accompanied by a warranty that meets the requirements set out in Schedule 3.
(2) A measure is installed in accordance with this paragraph if—
(a) in the case of a measure referred to in the Publicly Available Specification, the measure is installed—
(i) in accordance with the Publicly Available Specification; and
(ii) by, or under the responsibility of, a certified installer; or
(b) in the case of a measure not referred to in the Publicly Available Specification, the measure is installed by a person of appropriate skill and experience.
(3) In this article—
“certified installer” means, in relation to a measure, a person who is certified, by a certification body or organisation accredited to EN ISO/IEC 17065:2012, as compliant with those parts of the Publicly Available Specification that apply to the measure;
“ground source heat pump” means equipment which generates heat—
(a) using the heat energy provided by a shared ground loop; or
(b) by absorbing energy stored in the form of heat in the ground, including water in the ground, or in surface water;
“Heat Trust Scheme” means the scheme operated by Heat Customer Protection Ltd, a company registered in England and Wales with company number 09456667;
“Publicly Available Specification” means Publicly Available Specification 2030:2017;
“shared ground loop” means equipment which—
(a) absorbs energy stored in the form of heat in the ground, including water in the ground, or in surface water; and
(b) provides heat energy through a hydraulic connection to two or more ground source heat pumps.

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Source: https://www.legislation.gov.uk/ukdsi/2018/9780111171769/article/18 (the official version)
Page: https://openlegislation.uk/draft-electricity-and-gas-energy-company-obligation-order-2018/article-18
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.