Chapter 4 Complaints: the Legal Ombudsman and the Financial Ombudsman Service

1. 68Interpretation
2. 69Complaints made before 1st April 2019 not concluded by that date
3. 70Complaints made on or after 1st April 2019 about acts or omissions before that date
4. 71Procedure for dealing with relevant complaints
5. 72Determination of relevant existing complaints
6. 73Determination of relevant new complaints
7. 74Funding and charges
8. 75Surplus fees
9. 76Exemption from liability in damages
10. 77Privilege
11. 78Record-keeping and reporting requirements relating to relevant complaints
12. 79Information and reports