{
  "url": "https://openlegislation.uk/draft-green-deal-framework-disclosure-acknowledgment-redress-etc-amendment-regulations-2013/regulation-19",
  "json_url": "https://openlegislation.uk/draft-green-deal-framework-disclosure-acknowledgment-redress-etc-amendment-regulations-2013/regulation-19.json",
  "legislation": "ukdsi/2013/9780111532812",
  "legislation_title": "The Green Deal Framework (Disclosure, Acknowledgment, Redress etc.) (Amendment) Regulations 2013",
  "legislation_url": "https://openlegislation.uk/draft-green-deal-framework-disclosure-acknowledgment-redress-etc-amendment-regulations-2013",
  "path": "regulation/19",
  "kind": "regulation",
  "number": "19",
  "heading": "Amendment to Schedule 2",
  "text": "For Schedule 2 substitute—\n“SCHEDULE 2\nReports by green deal providers\nSECTION 1\nMonthly Reports\n1. The information to be included in a report provided under regulation 24(1)(d)(iii) is—\n(a) the number of—\n(i) green deal plans that the green deal provider has entered into during the previous month;\n(ii) energy plans that the green deal provider has entered into during the previous month;\n(iii) customer complaints received during the previous month and the issues that these complaints related to;\n(iv) unresolved customer complaints at the end of the previous month;\n(v) customer complaints that were resolved during the previous month with details of how they were resolved and the period for which those complaints remained unresolved;\n(b) in relation to any customer complaint which has been unresolved for a period of 8 weeks or more, the steps being taken to resolve it;\n(c) in relation to energy plans and green deal plans made by the provider during the previous month, how many qualifying assessments were carried out by green deal assessors who were not—\n(i) employed by; or\n(ii) acting on behalf of,\nthe green deal provider;\n(d) in relation to improvements installed during the previous month under energy plans or green deal plans made by the green deal provider, whether the installers of those improvements were employed or sub-contracted by the green deal provider;\n(e) the total amount of green deal instalments that the green deal provider expects to be paid over the lifetime of the green deal plans it has entered into in the previous month;\n(f) the sum of green deal instalments received and any amounts repaid early under green deal plans in the previous month;\n(g) the total number of green deal plans cancelled in the previous month;\n(h) the sum of outstanding green deal instalments that would have been payable under the green deal plans cancelled in the previous month;\n(i) the number and type of improvements installed under energy plans and green deal plans in the previous month; and\n(j) the identification numbers of the green deal installers who installed the improvements reported under sub-paragraph (i).\nSECTION 2\nAnnual Reports\n2. The information to be included in a report provided under regulation 24(1)(d)(ii) is—\n(a) details of whether the green deal provider has been party during the reporting period to any partnership arrangements with other organisations;\n(b) details of any action taken following—\n(i) a customer complaint;\n(ii) a breach of these Regulations by a green deal participant;\n(iii) a breach of the requirements of the code of practice by a green deal participant;\n(c) notification as to whether the green deal provider has taken a decision during the reporting period either to increase or to reduce its green deal operations during the next reporting period, including details of the intended geographical coverage of its green deal operations and the number of energy plans and green deal plans it expects to enter into in the next reporting period;\n(d) details of any decisions taken during the reporting period regarding how the green deal provider intends to market and sell energy plans and green deal plans in the next reporting period.\nSECTION 3\nInterpretation\n3. In this Schedule—\n(a) “customer complaint” is a complaint made by an improver or a bill payer in relation to an energy plan or a green deal plan;\n(b) “green deal plans cancelled” means green deal plans cancelled by the green deal provider due to non-payment of green deal instalments;\n(c) “green deal operations” means marketing and other activities related to the establishment of green deal plans or energy plans, including arrangements with other green deal participants;\n(d) “partnership arrangement” is an arrangement in which organisations agree to work together in relation to—\n(i) green deal plans;\n(ii) energy plans; or\n(iii) proposed green deal plans or energy plans,\nbut does not include an arrangement with another green deal participant, a supplier of energy efficiency improvements or materials or products for such improvements or a person engaged as an adviser to the green deal provider.”.",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/ukdsi/2013/9780111532812/regulation/19",
    "retrieved_at": "2026-10-30T14:50:50.482065+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}