# The Green Deal Framework (Disclosure, Acknowledgment, Redress etc.) Regulations 2012, Regulation 52: No sanctions without receipt of complaints or information


(1) The Secretary of State must not impose a sanction under this Part unless—
(a) an eligible complaint is referred to the Secretary of State in accordance with regulation 59;
(b) a complaint is made to the Secretary of State under regulation 60; or
(c) information is received by the Secretary of State from—
(i) a person specified in paragraph (3); or
(ii) an authorised person,
in respect of a matter described in paragraph (2).
(2) A matter referred to in paragraph (1) is any of the following—
(a) an improver has breached the consent provision;
(b) a notifier has breached the disclosure and acknowledgment provisions;
(c) an authorised person has breached the relevant requirements;
(d) a relevant person has failed to take a consumer credit modifying step.
(3) The persons specified for the purpose of paragraph (1)(c) are—
(a) the Office of Fair Trading;
(b) the ombudsman.

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Source: https://www.legislation.gov.uk/ukdsi/2012/9780111525227/regulation/52 (the official version)
Page: https://openlegislation.uk/draft-green-deal-framework-disclosure-acknowledgment-redress-etc-regulations-2012/regulation-52
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.