Regulation 11 Safeguarding service users from abuse

(1)

The registered person must make suitable arrangements to ensure that service users are safeguarded against the risk of abuse by means of—

(a)

taking reasonable steps to identify the possibility of abuse and prevent it before it occurs; and

(b)

responding appropriately to any allegation of abuse.

(2)

Where any form of control or restraint is used in the carrying on of the regulated activity, the registered person must have suitable arrangements in place to protect service users against the risk of such control or restraint being—

(a)

unlawful; or

(b)

otherwise excessive.

(3)

For the purposes of paragraph (1), “abuse”, in relation to a service user, means—

(a)

sexual abuse;

(b)

physical or psychological ill-treatment;

(c)

theft, misuse or misappropriation of money or property; or

(d)

neglect and acts of omission which cause harm or place at risk of harm.