# The Heat Networks (Market Framework) (Great Britain) Regulations 2025, Regulation 56: Application of Part 2 of the Consumers, Estate Agents and Redress Act 2007 with modifications


(1) Part 2 of the Consumers, Estate Agents and Redress Act 2007 applies in relation to heat network consumers subject to the following modifications.
(2) All authorised persons are to be considered regulated providers.
(3) Each person who is a heat network consumer in relation to a relevant heat network is to be considered a relevant consumer in relation to an authorised person who carries on a regulated activity in relation to that network.
(4) The GEMA is to be considered the relevant regulator in relation to all authorised persons.
(5) Section 43(1) is to be read as if for “must” there were substituted “may” but regulations made by the Regulator by virtue of this paragraph may not take effect before the launch date.
(6) The requirements of section 44(1) as applied by these Regulations may be satisfied by action taken before these Regulations are made.
(7) The Secretary of State is to be taken to have—
(a) made an order under section 47(1), coming into force on the same date as this paragraph, requiring all authorised persons to be members of a redress scheme within section 47(1)(b);
(b) specified in that order that the requirement applies only in relation to consumer complaints in connection with the supply of heating, cooling or hot water for domestic purposes or for the purposes of a micro-business;
(c) designated the Energy Ombudsman Scheme as an appropriate redress scheme in relation to all authorised persons; and
(d) retained the power to designate a replacement or alternative redress scheme for the purpose of section 47(1)(b).
(8) An obligation imposed on an authorised person by virtue of section 43, 46 or 47 as applied by these Regulations is enforceable under Part 4 of these Regulations as a relevant requirement.
(9) A person who is an authorised person by virtue of regulation 27 (deemed heat network authorisations) and is not a member of the Energy Ombudsman Scheme is bound by the Scheme Terms as if the person were a member from the date this paragraph comes into force.
(10) Paragraph (9) ceases to have effect—
(a) if the Secretary of State designates a replacement redress scheme under paragraph (7)(d); or
(b) in relation to a person who becomes a member of the Energy Ombudsman Scheme.
(11) In this regulation—
“the Energy Ombudsman Scheme” means the scheme under that name operated by Trust Alliance Group Limited (a company registered in England and Wales with company number 04351294);
“a member”, in relation to the Energy Ombudsman Scheme as constituted by the Scheme Terms, means a “Participating Company” within the meaning of the Scheme Terms;
“a micro-business” means a business which employs fewer than 10 employees and has an annual turnover or balance sheet total no greater than £2 million;
“the Scheme Terms” are the terms of the Energy Ombudsman Deed Poll read with the Terms of Reference: Energy Sector and the Membership Rules for Participating Companies as they have effect when these Regulations are made.

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Source: https://www.legislation.gov.uk/ukdsi/2025/9780348266474/regulation/56 (the official version)
Page: https://openlegislation.uk/draft-heat-networks-market-framework-great-britain-regulations-2025/regulation-56
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.