# The Letting Agent Code of Practice (Scotland) Regulations 2016, Schedule: Letting Agent Code of Practice


CONTENTS
1.
Introduction
Background
Who does the Code apply to?
What if a letting agent does not comply with the Code?
How do the requirements of professional bodies and other legislation relate to the Code?
Using the Code
2.
Overarching standards of practice
3.
Engaging landlords
Before taking instructions
Terms of business
Ending the agreement
4.
Lettings
Marketing and advertising
Giving correct information to prospective tenants
Charging fees
Viewings
Applications
References and checks
Tenancy agreement
Tenancy deposits
Moving in (inventory/check-in)
5.
Management and maintenance
Rent collection
Property access and visits
Carrying out repairs and maintenance
Contractors and third parties
6.
Ending the tenancy
Bringing the tenancy to an end
Inventory/check-out
Tenancy deposits
7.
Communications and resolving complaints
Communications
Complaints resolution
8.
Handling landlords’ and tenants’ money, and insurance arrangements
Client accounts
Debt recovery
Professional indemnity arrangements
Provision of insurance products
Criminal activity

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Source: https://www.legislation.gov.uk/sdsi/2016/9780111030912/schedule (the official version)
Page: https://openlegislation.uk/draft-letting-agent-code-of-practice-scotland-regulations-2016/schedule
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.