# The Letting Agent Code of Practice (Scotland) Regulations 2016, Paragraph 108: Communications


You must respond to enquiries and complaints within reasonable timescales. Overall, your aim should be to deal with enquiries and complaints as quickly and fully as possible and to keep those making them informed if you need more time to respond.

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Source: https://www.legislation.gov.uk/sdsi/2016/9780111030912/schedule/paragraph/108 (the official version)
Page: https://openlegislation.uk/draft-letting-agent-code-of-practice-scotland-regulations-2016/schedule/paragraph-108
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.