# The Letting Agent Code of Practice (Scotland) Regulations 2016, Paragraph 112: Complaints resolution


You must have a clear written complaints procedure that states how to complain to your business and, as a minimum, make it available on request. It must include the series of steps that a complaint may go through, with reasonable timescales linked to those set out in your agreed terms of business.

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Source: https://www.legislation.gov.uk/sdsi/2016/9780111030912/schedule/paragraph/112 (the official version)
Page: https://openlegislation.uk/draft-letting-agent-code-of-practice-scotland-regulations-2016/schedule/paragraph-112
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.