Paragraph 6
Whether there are systems and processes—
(a)
for gathering feedback from members concerning scheme communications;
(b)
for evaluating feedback from members concerning scheme communications and sharing this feedback with trustees;
(c)
for taking into account feedback from members concerning scheme communications in the design of scheme communications;
(d)
for reporting to the trustees, and members, as to how feedback from members has been taken into account in the design of scheme communications.