# The Online Safety Super-Complaints (Eligibility and Procedural Matters) Regulations 2025, Regulation 7: Duty to acknowledge receipt


(1) OFCOM must acknowledge, to the individual named under regulation 4(1)(b), receipt of a complaint as soon as practicable after receiving that complaint.
(2) The acknowledgement must include the date that OFCOM received the complaint.

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Source: https://www.legislation.gov.uk/ukdsi/2025/9780348272567/regulation/7 (the official version)
Page: https://openlegislation.uk/draft-online-safety-super-complaints-eligibility-and-procedural-matters-regulations-2025/regulation-7
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.