# The Payment Accounts Regulations 2015, Paragraph 5: Information about the alternative arrangement


(1) A participating payment service provider must make available to consumers the following information about the alternative arrangement—
(a) the roles played by participating payment service providers when switching payment accounts;
(b) the time limits that apply for the completion of any tasks provided for in the alternative arrangement;
(c) any fees that are to be be charged;
(d) details of any information that the consumer is required to provide;
(e) details of the consumer’s right to make a complaint to the Financial Ombudsman Service.
(2) The information referred to in sub-paragraph (1) must be made available —
(a) free of charge on paper or another durable medium at all premises of the participating payment service provider that are accessible to consumers; and
(b) in electronic form on the participating payment service provider’s website at all times.

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Source: https://www.legislation.gov.uk/ukdsi/2015/9780111140697/schedule/5/paragraph/5 (the official version)
Page: https://openlegislation.uk/draft-payment-accounts-regulations-2015/schedule-5/paragraph-5
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.