{
  "url": "https://openlegislation.uk/draft-pensions-dashboards-regulations-2022/regulation-12",
  "json_url": "https://openlegislation.uk/draft-pensions-dashboards-regulations-2022/regulation-12.json",
  "legislation": "ukdsi/2022/9780348239645",
  "legislation_title": "The Pensions Dashboards Regulations 2022",
  "legislation_url": "https://openlegislation.uk/draft-pensions-dashboards-regulations-2022",
  "path": "regulation/12",
  "kind": "regulation",
  "number": "12",
  "heading": "Information on making a complaint",
  "text": "(1) A provider must provide users with information on how to make a complaint relating to the pensions dashboard service that it provides, or to acts or omissions of the provider.\n(2) This must include a link to the central complaints process for the Money and Pensions Service.\n(3) In this regulation, “the central complaints process for the Money and Pensions Service” means a service to help users understand what help is available if things go wrong and their available routes to redress.",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/ukdsi/2022/9780348239645/regulation/12",
    "retrieved_at": "2026-10-30T14:44:48.443534+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}