# The Pensions Dashboards Regulations 2022, Regulation 12: Information on making a complaint


(1) A provider must provide users with information on how to make a complaint relating to the pensions dashboard service that it provides, or to acts or omissions of the provider.
(2) This must include a link to the central complaints process for the Money and Pensions Service.
(3) In this regulation, “the central complaints process for the Money and Pensions Service” means a service to help users understand what help is available if things go wrong and their available routes to redress.

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Source: https://www.legislation.gov.uk/ukdsi/2022/9780348239645/regulation/12 (the official version)
Page: https://openlegislation.uk/draft-pensions-dashboards-regulations-2022/regulation-12
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.