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Paragraph 16 Conditions relating to other functions

Original text. Later amendments are not shown.

The scheme must provide that the responsible individual may do anything that the responsible individual considers appropriate for the purpose of—

(a)

enabling the investigation and determination of complaints under the scheme;

(b)

supporting tenants in making complaints under the scheme;

(c)

facilitating the resolution of complaints of a sort which could be made under the scheme;

(d)

contributing to the development of policy in relation to matters about which a complaint could be made under the scheme.