# The Private Landlord Redress Schemes (Approval and Designation) Regulations 2026, Paragraph 18: Conditions relating to access to the scheme by post or telephone


The scheme must provide that, where necessary in order to access the service—
(a) a tenant may—
(i) submit a complaint and other documents relating to the scheme, and
(ii) receive documents relating to the scheme from the scheme administrator,
by post;
(b) a residential landlord may apply to become a member of the scheme by post or by telephone;
(c) a scheme member may—
(i) submit documents relating to the scheme, and
(ii) receive documents relating to the scheme from the scheme administrator,
by post;
(d) a tenant or a scheme member may submit a complaint about the operation of the scheme by post or by telephone.

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Source: https://www.legislation.gov.uk/ukdsi/2026/9780348282801/schedule/paragraph/18 (the official version)
Page: https://openlegislation.uk/draft-private-landlord-redress-schemes-approval-and-designation-regulations-2026/schedule/paragraph-18
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.