{
  "url": "https://openlegislation.uk/draft-provision-of-services-regulations-2009/regulation-12",
  "json_url": "https://openlegislation.uk/draft-provision-of-services-regulations-2009/regulation-12.json",
  "legislation": "ukdsi/2009/9780111486276",
  "legislation_title": "The Provision of Services Regulations 2009",
  "legislation_url": "https://openlegislation.uk/draft-provision-of-services-regulations-2009",
  "path": "regulation/12",
  "kind": "regulation",
  "number": "12",
  "heading": "Complaints",
  "text": "(1) The provider of a service must—\n(a) respond to complaints from recipients of the service as quickly as possible, and\n(b) make their best efforts to find a satisfactory solution to complaints from such recipients.\n(2) Paragraph (1)(b) does not apply to complaints that are vexatious.",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/ukdsi/2009/9780111486276/regulation/12",
    "retrieved_at": "2026-10-30T14:56:46.235535+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}