# The Provision of Services Regulations 2009, Regulation 12: Complaints


(1) The provider of a service must—
(a) respond to complaints from recipients of the service as quickly as possible, and
(b) make their best efforts to find a satisfactory solution to complaints from such recipients.
(2) Paragraph (1)(b) does not apply to complaints that are vexatious.

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Source: https://www.legislation.gov.uk/ukdsi/2009/9780111486276/regulation/12 (the official version)
Page: https://openlegislation.uk/draft-provision-of-services-regulations-2009/regulation-12
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.