# The Public Service Vehicles (Accessible Information) Regulations 2023, Regulation 11: Information about hail and ride services


(1) Where a hail and ride service is preceded by one or more scheduled stopping places, passengers must be informed that a hail and ride service will be commencing.
(2) The information referred to in paragraph (1)—
(a) must be provided at the last scheduled stopping place prior to the commencement of the hail and ride service; and
(b) must be immediately preceded by an alert.
(3) Where a hail and ride service is not preceded by one or more scheduled stopping places, passengers must be informed at the start of the route that the service is operating as a hail and ride service.
(4) Where a hail and ride service is followed by one or more scheduled stopping places, passengers must be informed that the hail and ride service will be ending.
(5) The information referred to in paragraph (4)—
(a) must be provided—
(i) before the end of the hail and ride service, and
(ii) in sufficient time before reaching the first scheduled stopping place following the end of the hail and ride service to enable passengers to leave the vehicle at that scheduled stopping place; and
(b) must be immediately preceded by an alert.
(6) In this regulation, “hail and ride service” means a relevant local service, or part of a relevant local service, where the route is determined in advance by the operator of the relevant local service but where the stopping places are not fixed by the operator but are instead determined on a case by case basis with reference to requests from passengers to leave the vehicle or to requests from prospective passengers to travel on the vehicle.

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Source: https://www.legislation.gov.uk/ukdsi/2023/9780348246872/regulation/11 (the official version)
Page: https://openlegislation.uk/draft-public-service-vehicles-accessible-information-regulations-2023/regulation-11
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.