Chapter 2 Handling of complaints

1. 11Duties to preserve evidence relating to complaints
2. 12Initial handling and recording of complaints
3. 13Reference of complaints to the Commissioner
4. 14Power of the Commissioner to treat complaint as having been referred
5. 15Recording of complaints: copies of complaints etc.
6. 16Duties of the Commissioner on references under regulation 13
7. 17Handling of complaints by the appropriate authority
8. 18Reviews relating to complaints dealt with other than by investigation
9. 19Withdrawn complaints
10. 20Withdrawn complaints: no written signed notification