{
  "url": "https://openlegislation.uk/draft-small-business-commissioner-scope-and-scheme-regulations-2017/regulation-10",
  "json_url": "https://openlegislation.uk/draft-small-business-commissioner-scope-and-scheme-regulations-2017/regulation-10.json",
  "legislation": "ukdsi/2017/9780111159217",
  "legislation_title": "The Small Business Commissioner (Scope and Scheme) Regulations 2017",
  "legislation_url": "https://openlegislation.uk/draft-small-business-commissioner-scope-and-scheme-regulations-2017",
  "path": "regulation/10",
  "kind": "regulation",
  "number": "10",
  "heading": "Factors to be taken into account when deciding whether to identify a respondent in a report made under section 6 of the 2016 Act",
  "text": "Where the Commissioner makes a report under section 6(1) of the 2016 Act (report on complaints), the Commissioner must take the following factors into account when deciding whether to identify a respondent in that report—\n(a) any information gathered during the enquiry into the complaint—\n(i) that the respondent engaged positively with the complaints process and has sought to amicably and fairly resolve the matter to which the complaint relates;\n(ii) that the respondent intentionally or recklessly provided any statement or information to the complainant that was misleading, false or deceptive in a material particular;\n(iii) that the respondent intentionally or recklessly provided any statement or information to the Commissioner that was misleading, false or deceptive in a material particular;\n(iv) that the respondent used any undue influence, pressure or intimidation tactics in its dealings with the complainant or any third party;\n(v) that the respondent has acted or not acted on any previous recommendations made to the respondent by Commissioner;\n(vi) that identifying the respondent would risk any personal harm to any member of staff of the respondent or the complainant;\n(vii) that identifying the respondent would have any other adverse consequences for the complainant or the respondent;\n(viii) as to the seriousness of any financial loss, distress, inconvenience or other adverse effect caused to the complainant by the respondent as a result of the matter to which the complaint relates;\n(ix) as to the respondent’s knowledge of any financial loss, distress, inconvenience or other adverse effect caused to the complainant by the respondent as a result of the matter to which the complaint relates;\n(b) any representations made by the respondent or the complainant as to whether the respondent should be identified;\n(c) the impact of identifying the respondent in deterring similar acts or omissions in the future; and\n(d) the impact of identifying the respondent in encouraging other undertakings to adopt any good practice of the respondent.",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/ukdsi/2017/9780111159217/regulation/10",
    "retrieved_at": "2026-10-30T15:06:15.395593+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}