# The Small Business Commissioner (Scope and Scheme) Regulations 2017, Regulation 7: Power of the Commissioner to dismiss a complaint


The Commissioner may dismiss a complaint if, or to the extent that—
(a) the Commissioner considers—
(i) that the complaint is frivolous or vexatious;
(ii) that the complaint concerns matters which are more appropriately dealt with in another way;
(iii) that the complainant has not suffered, and is not likely to suffer, any financial loss, material distress, material inconvenience or other material adverse effect, as a result of the matter to which the complaint relates;
(iv) that the matter to which the complaint relates has been remedied;
(v) that the complainant is seeking an outcome other than a recommendation of the kind that can be made under the SBC complaints scheme;
(vi) that the complaint concerns matters that have been the subject of legal proceedings or adjudication proceedings;
(vii) that the matter to which the complaint relates has previously been considered under the SBC complaints scheme or by another complaints-handling body, ombudsman or regulator; or
(viii) that there are other compelling reasons why it is inappropriate for the complaint to be dealt with under the SBC complaints scheme;
(b) it becomes the subject of legal proceedings or adjudication proceedings; or
(c) the complainant withdraws the complaint or the complainant otherwise indicates that the complainant no longer wishes to pursue the complaint.

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Source: https://www.legislation.gov.uk/ukdsi/2017/9780111159217/regulation/7 (the official version)
Page: https://openlegislation.uk/draft-small-business-commissioner-scope-and-scheme-regulations-2017/regulation-7
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.