{
  "url": "https://openlegislation.uk/draft-small-business-commissioner-scope-and-scheme-regulations-2017/regulation-9",
  "json_url": "https://openlegislation.uk/draft-small-business-commissioner-scope-and-scheme-regulations-2017/regulation-9.json",
  "legislation": "ukdsi/2017/9780111159217",
  "legislation_title": "The Small Business Commissioner (Scope and Scheme) Regulations 2017",
  "legislation_url": "https://openlegislation.uk/draft-small-business-commissioner-scope-and-scheme-regulations-2017",
  "path": "regulation/9",
  "kind": "regulation",
  "number": "9",
  "heading": "Matters to be taken into account when determining under the scheme whether an act or omission was “fair and reasonable”",
  "text": "In determining whether an act or omission by the respondent to a relevant complaint was fair and reasonable, the Commissioner must take the following matters into account—\n(a) any relevant law;\n(b) any relevant facts established by the Commissioner during the enquiry into the complaint;\n(c) any relevant conduct, behaviour or practice of the respondent;\n(d) any relevant conduct, behaviour or practice of the complainant;\n(e) the relative bargaining positions of the respondent and the complainant and, where applicable, the use by the respondent of a stronger bargaining position to the detriment of the complainant; and\n(f) the impact of the act or omission on the respondent, the complainant or any third party.",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/ukdsi/2017/9780111159217/regulation/9",
    "retrieved_at": "2026-10-30T15:06:15.395593+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}