Regulation 20 Repayment by the scheme administrator where there is a disputed amount

Where the scheme administrator receives notification from the tenant of a disputed amount as mentioned in regulation 16(1)(c), the scheme administrator shall hold that amount in a designated account until the dispute is resolved.

If any proportion of the tenancy deposit is undisputed, the scheme administrator must repay that amount as soon as is reasonably practicable.

The scheme administrator shall manage the disputed amount of tenancy deposit in accordance with regulations 21 to 23.