{
  "url": "https://openlegislation.uk/draft-tenancy-deposit-schemes-regulations-northern-ireland-2012/regulation-5",
  "json_url": "https://openlegislation.uk/draft-tenancy-deposit-schemes-regulations-northern-ireland-2012/regulation-5.json",
  "legislation": "nidsr/2012/9780337988752",
  "legislation_title": "The Tenancy Deposit Schemes Regulations (Northern Ireland) 2012",
  "legislation_url": "https://openlegislation.uk/draft-tenancy-deposit-schemes-regulations-northern-ireland-2012",
  "path": "regulation/5",
  "kind": "regulation",
  "number": "5",
  "heading": "Approval of a tenancy deposit scheme",
  "text": "The Department shall not approve a tenancy deposit scheme where:—\n(a) the scheme is not of a description prescribed in Part 3 (description of schemes);\n(b) the scheme administrator and the scheme do not satisfy the requirements of Part 4 (financing and accountability requirements);\n(c) the scheme administrator does not satisfy the requirements of Part 6 (dispute resolution);\n(d) the scheme does not include a customer service facility which is available to users of tenancy deposit schemes for the purposes of, in particular:—\n(i) handling enquiries in relation to the tenancy deposit scheme whether made by telephone, letter, or electronic means; and\n(ii) dealing with complaints about the tenancy deposit scheme, including complaints about the service provided by the scheme administrator;\n(e) the tenancy deposit scheme is not available to all landlords, including those living outside of the Northern Ireland jurisdiction but operating in Northern Ireland, and their tenants.",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/nidsr/2012/9780337988752/regulation/5",
    "retrieved_at": "2026-10-30T15:41:14.522434+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}