# The Tenancy Deposit Schemes Regulations (Northern Ireland) 2012, Regulation 5: Approval of a tenancy deposit scheme


The Department shall not approve a tenancy deposit scheme where:—
(a) the scheme is not of a description prescribed in Part 3 (description of schemes);
(b) the scheme administrator and the scheme do not satisfy the requirements of Part 4 (financing and accountability requirements);
(c) the scheme administrator does not satisfy the requirements of Part 6 (dispute resolution);
(d) the scheme does not include a customer service facility which is available to users of tenancy deposit schemes for the purposes of, in particular:—
(i) handling enquiries in relation to the tenancy deposit scheme whether made by telephone, letter, or electronic means; and
(ii) dealing with complaints about the tenancy deposit scheme, including complaints about the service provided by the scheme administrator;
(e) the tenancy deposit scheme is not available to all landlords, including those living outside of the Northern Ireland jurisdiction but operating in Northern Ireland, and their tenants.

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Source: https://www.legislation.gov.uk/nidsr/2012/9780337988752/regulation/5 (the official version)
Page: https://openlegislation.uk/draft-tenancy-deposit-schemes-regulations-northern-ireland-2012/regulation-5
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.