{
  "url": "https://openlegislation.uk/draft-tenancy-deposit-schemes-scotland-regulations-2011/schedule",
  "json_url": "https://openlegislation.uk/draft-tenancy-deposit-schemes-scotland-regulations-2011/schedule.json",
  "legislation": "sdsi/2011/9780111011850",
  "legislation_title": "The Tenancy Deposit Schemes (Scotland) Regulations 2011",
  "legislation_url": "https://openlegislation.uk/draft-tenancy-deposit-schemes-scotland-regulations-2011",
  "path": "schedule",
  "kind": "schedule",
  "number": null,
  "heading": null,
  "text": "Performance Area\nAcceptable performance time\nKey indicator for acceptable performance (% of instances in which performance is achieved)\n1. Response to customer enquiry or complaint\n15 working days from receipt of enquiry or complaint\n100%\n2. Return of undisputed deposit\n5 working days (in accordance with regulation 26(2), 27(2)(b) or 28(2))\n100%\n3. Resolution of a referral to dispute resolution\n20 working days from referral of dispute\n95%\n4. Notification of dispute resolution decision\n5 working days from decision\n100%\n5. Return of deposit following notification of dispute resolution decision\n5 working days from receipt of decision, unless review requested\n100%\n6. Accept or reject request for review of adjudicator decision in dispute resolution\n5 working days from receipt of request\n100%\n7. Complete review of adjudicator decision\n10 working days from referral under regulation 38(1)\n95%",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/sdsi/2011/9780111011850/schedule",
    "retrieved_at": "2026-10-30T15:37:27.328896+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}