# The Tenancy Deposit Schemes (Scotland) Regulations 2011, Schedule


Performance Area
Acceptable performance time
Key indicator for acceptable performance (% of instances in which performance is achieved)
1. Response to customer enquiry or complaint
15 working days from receipt of enquiry or complaint
100%
2. Return of undisputed deposit
5 working days (in accordance with regulation 26(2), 27(2)(b) or 28(2))
100%
3. Resolution of a referral to dispute resolution
20 working days from referral of dispute
95%
4. Notification of dispute resolution decision
5 working days from decision
100%
5. Return of deposit following notification of dispute resolution decision
5 working days from receipt of decision, unless review requested
100%
6. Accept or reject request for review of adjudicator decision in dispute resolution
5 working days from receipt of request
100%
7. Complete review of adjudicator decision
10 working days from referral under regulation 38(1)
95%

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Source: https://www.legislation.gov.uk/sdsi/2011/9780111011850/schedule (the official version)
Page: https://openlegislation.uk/draft-tenancy-deposit-schemes-scotland-regulations-2011/schedule
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.