OpenLegislation

Article 59 Provision of statistical information about complaints

Original text. Later amendments are not shown.

(1)

It shall be the duty of the Council to publish, in such form and manner and with such frequency as it thinks appropriate, such statistical information as it considers appropriate in relation to—

(a)

complaints made by consumers about any matter relating to the activities of relevant undertakers; and

(b)

the handling of such complaints.

(2)

In paragraph (1) “complaints” includes complaints made directly to relevant undertakers (or anyone carrying on activities on their behalf) and complaints to the Authority, the Council or the Department.