{
  "url": "https://openlegislation.uk/draft-water-and-sewerage-undertakers-exit-from-non-household-retail-market-regulations-2016/regulation-12",
  "json_url": "https://openlegislation.uk/draft-water-and-sewerage-undertakers-exit-from-non-household-retail-market-regulations-2016/regulation-12.json",
  "legislation": "ukdsi/2016/9780111147177",
  "legislation_title": "The Water and Sewerage Undertakers (Exit from Non-household Retail Market) Regulations 2016",
  "legislation_url": "https://openlegislation.uk/draft-water-and-sewerage-undertakers-exit-from-non-household-retail-market-regulations-2016",
  "path": "regulation/12",
  "kind": "regulation",
  "number": "12",
  "heading": "Customer notification condition for relevant undertakers",
  "text": "(1) This regulation sets out the customer notification condition for the purposes of regulation 11(3)(a).\n(2) The customer notification condition is a condition requiring the relevant undertaker to take reasonable steps to notify each affected customer of its intention to withdraw from the non-household retail market.\n(3) The notice must—\n(a) explain in general terms what is happening to the supply of water or the provision of sewerage services to the customer’s premises and why;\n(b) give an overview of the terms and conditions that will apply in relation to the customer following the exit date and how to obtain further information;\n(c) give the name and contact details of the acquiring licensee in relation to the customer’s premises;\n(d) explain the effect of regulation 17 on any outstanding complaints against the relevant undertaker;\n(e) give the customer information about how to switch supplier and where to find information about other potential suppliers.\n(4) The notice must be given—\n(a) in the case of a person who is a customer immediately before the Secretary of State grants permission for the relevant undertaker to withdraw from the non-household retail market, at least 2 months before the exit date;\n(b) in the case of a person who becomes a customer after the Secretary of State grants permission, as soon as possible.",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/ukdsi/2016/9780111147177/regulation/12",
    "retrieved_at": "2026-10-30T15:08:09.860983+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}