# The Electricity and Gas (Energy Company Obligation) Order 2023, Article 24: Quality assurance and consumer protection

Extent: E+W+S

(1) A measure meets the requirements of this article if—
(a) the measure is installed by, or under the responsibility of, a person who is registered with TrustMark for the purposes of that measure and—
(i) a certificate of lodgement is issued by the operator of TrustMark in respect of that measure; and
(ii) the installation adheres to the relevant TrustMark requirements for quality assurance and consumer protection, including installation standards and arrangements for repairs and other remedies, required by virtue of the TrustMark registration; or
(b) the measure—
(i) is installed subject to arrangements for quality assurance and consumer protection, including installation standards and arrangements for repairs and other remedies, which are equivalent to the requirements under TrustMark; and
(ii) adheres to those requirements.
(1A) For the purposes of paragraph (1) the installation is deemed to adhere to the relevant TrustMark or equivalent requirements unless—
(a) the measure is referred for failing to meet the relevant requirements to the Administrator by TrustMark or the equivalent person; and
(b) that referral is not withdrawn before 1st July 2026.
(2) In this article, “certificate of lodgement” and “TrustMark” have the meanings given in article 2(1) of the 2022 Order.

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Source: https://www.legislation.gov.uk/uksi/2023/873/article/24 (the official version)
Page: https://openlegislation.uk/electricity-and-gas-energy-company-obligation-order-2023/article-24
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.