# The Electricity and Gas (Standards of Performance) (Suppliers) Regulations 2015, Paragraph 13: Set-off

Extent: E+W+S

Where a dispute is determined by an order requiring a supplier to make a payment to the customer and the supplier fails to make that payment, the customer may set off the amount so ordered to be paid against any charges that are owed by the customer to the supplier.

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Source: https://www.legislation.gov.uk/uksi/2015/1544/schedule/paragraph/13 (the official version)
Page: https://openlegislation.uk/electricity-and-gas-standards-of-performance-suppliers-regulations-2015/schedule/paragraph-13
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.