# The Electricity (Standards of Performance) Regulations 1993, Regulation 2: Interpretation


(1) In these Regulations—
“the Act” means the Electricity Act 1989;
“appropriate meter” has the meaning given in paragraph 1 of Schedule 7 to the Act;
“customer” means a person who is the owner or occupier of premises who requires a supplier to provide a supply and who is or expects to be charged for the supply in accordance with a tariff fixed under section 18 of the Act (other than a tariff in relation to an unmetered supply);
“commencement date” means, in relation to each occasion upon which a regulation applies, the day upon which that regulation first applies, or, where a prescribed period in a paragraph of a regulation is expressed in hours, the time on that day when that regulation first applies;
“domestic customer” means a customer supplied or to be supplied at premises used or to be used by him wholly or mainly for domestic purposes;
“margins of error” means the prescribed margins of error or the agreed margins of error as defined in paragraph 13 of Schedule 7 to the Act;
“non-domestic customer” means any customer other than a domestic customer;
“pay” includes crediting the account of the customer for charges incurred or to be incurred in respect of the supply or in respect of the provision of any electricity meter, electric line or electrical plant, and “payment” shall be construed accordingly;
“prescribed period” means, in a paragraph or sub-paragraph of a regulation, the period in column 2 of Part I of the Schedule opposite the reference to that paragraph or sub-paragraph of the regulation in column 1 of Part I of the Schedule;
“prescribed sum” means, in a paragraph or sub-paragraph of a regulation, where the customer is a domestic customer the amount in column 3 of Part I of the Schedule, or where the customer is a non-domestic customer the amount in column 4 of Part I of the Schedule in either case opposite the reference to that paragraph or subparagraph of the regulation in column 1 of Part I of the Schedule;
“specified time” means—
(a) unless sub-paragraph (b) applies, a part (specified by the supplier) of a day (also specified by the supplier) within the pescribed period from the commencement date, being either a part which falls either wholly before one o'clock in the afternoon or wholly after noon, or a part not exceeding two hours, or
(b) such part of a day (whether or not within that period) as is requested by the customer and agreed with the supplier, such agreement not to be unreasonably withheld,
Provided
(i) that a part of a day may be a specified time for the purpose of a regulation notwithstanding that it was requested, agreed or specified prior to the time at which that regulation first applied; and
(ii) that the supplier shall not be obliged to agree part of a day less than two hours;
“supplier” means a public electricity supplier;
“supplier’s fuse” means the fusible cut-out or automatic switching device of the supplier for disconnecting the supply to the customer’s premises situated nearest to the supplier’s side of the appropriate meter for the customer’s premises; and
“supply” means supply of electricity through electric lines.
(2) In relation to a customer and the premises of which that person is a customer—
(a) a reference in a regulation to “the Schedule” means the Schedule bearing as its heading—
(i) the name of the supplier in whose authorised area the premises of that customer are situated; or
(ii) (where the supplier referred to in sub-paragraph (i) (“supplier A”) has, in accordance with any arrangement notified to the Director, appointed another person holding a licence under section 6(1)(c) of the Act (“supplier B”) to act on his behalf for the purpose of providing a supply to a customer) the name of supplier B; and
(b) except in respect of any obligation to make a payment, where paragraph (ii) applies any reference to “supplier” is a reference to supplier B.
(3) Unless the context otherwise requires, any reference in these Regulations to a numbered regulation is a reference to the regulation in these Regulations bearing that number; and any reference in a regulation to a numbered paragraph or sub-paragraph is a reference to the paragraph or sub-paragraph of that regulation bearing that number.
(4) For the purpose of these Regulations—
(a) where more than one person is a customer in respect of particular premises, a notice given by a supplier to one customer shall be a sufficient notice to every person who is a customer in respect of those premises;
(b) where a person is a customer in respect of more than one premises, a reference in a regulation to “customer” is a reference to that person in respect of each of the premises of which he is a customer to which the regulation applies;
(c) any reference to the dispatch by a supplier of an explanation or reply within a particular period shall not require that the explanation or reply (if in writing) is received by the customer within that period and shall be satisfied if the supplier provides the explanation or reply orally to the customer within that period; and
(d) any reference to a customer shall (except in relation to the entitlement to any payment due from a supplier under these Regulations) include—
(i) any person having apparent authority to represent the customer; and
(ii) where the customer is the owner of the premises supplied, any person occupying those premises.

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Source: https://www.legislation.gov.uk/uksi/1993/1193/regulation/2 (the official version)
Page: https://openlegislation.uk/electricity-standards-of-performance-regulations-1993/regulation-2
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.