Regulation 3 Supplier’s fuse

(1)

This regulation applies where a supplier is informed (other than by post) by a customer during working hours that, or of circumstances suggesting that the supplier’s fuse has operated so as to disconnect the supply to the customer’s premises.

(2)

For the purposes of paragraph (1), where information is received by a supplier outside working hours it shall be deemed to have been received at the commencement of the next following working hours.

(3)

Where, within the prescribed period from the commencement date, an appropriate person fails to attend at the premises where the supplier’s fuse is situated for the purpose of replacing or reinstating the supplier’s fuse and restoring the supply, the supplier shall, except in any of the circumstances described in paragraph (4), pay to the customer the prescribed sum.

(4)

The circumstances described in this paragraph are—

(a)

each of the circumstances described in regulation 15;

(b)

that the customer did not request the supplier to restore the supply; and

(c)

that the supplier’s fuse had not operated so as to disconnect the supply.

(5)

In this regulation—

“appropriate person” means a person employed or authorised by a supplier to restore the supply where the supplier’s fuse has operated; and
“working hours” means the period between the hours specified in Part II of the Schedule.