Regulation 12 Estimate of charges for repositioning a meter
This regulation applies where—
a customer gives a notice requesting that the position of the appropriate meter should be altered and requests that the relevant supplier provides an estimate;
the supply is to be provided at low voltage; and
the relevant supplier receives from the customer the information relating to the proposed new position of the meter which is or could reasonably be expected to be within the knowledge of the customer and is reasonably required by the relevant supplier to enable him to provide the estimate.
Where this regulation applies and the relevant supplier fails to dispatch an estimate to the customer within the prescribed period from the applicable date, the relevant supplier shall, except in any of the circumstances described in regulation 17, pay to the customer the prescribed sum.
In providing an estimate referred to in sub-paragraph (1), the relevant supplier—
may reserve the right to vary the amount stated in the estimate having regard to the actual costs incurred by him in carrying out the work, but if it does so, the estimate shall include a reference to any matters which the relevant supplier considers may cause the amount to be varied significantly; and
shall state the terms for payment of the amount in the estimate and any variation of that amount.
In this regulation—
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“estimate” means a statement in writing of the amount which the relevant supplier reasonably expects he will require the customer to pay having regard to the information which is known or ought reasonably be known by the relevant supplier in relation to the carrying out of that work.