{
  "url": "https://openlegislation.uk/electricity-standards-of-performance-regulations-2001/regulation-15",
  "json_url": "https://openlegislation.uk/electricity-standards-of-performance-regulations-2001/regulation-15.json",
  "legislation": "uksi/2001/3265",
  "legislation_title": "The Electricity (Standards of Performance) Regulations 2001",
  "legislation_url": "https://openlegislation.uk/electricity-standards-of-performance-regulations-2001",
  "path": "regulation/15",
  "kind": "regulation",
  "number": "15",
  "heading": "Disputes",
  "text": "(1) Where a dispute is referred to the Authority for determination under sub-section 39B(1)(a) of the Act, the parties shall furnish to the Authority or, if the Authority so notifies the parties, to a person prescribed by the Authority pursuant to sub-section 39B(1)(b) of the Act, such evidence in such form and at such time as it or the person so directs that it or the person may reasonably require to enable determination of the dispute.\n(2) Where a dispute is determined by an order requiring a relevant operator to make a payment to the customer and the relevant operator fails to make that payment, the customer may set-off the amount so ordered to be paid against any charges that are owed by the customer to the relevant operator.\n(3) An order determining a dispute—\n(a) may include a provision requiring the relevant operator or the customer to pay a sum in respect of the costs or expenses incurred by the person making the order; and\n(b) shall not (where there is more than one customer at the premises) determine who is beneficially entitled to any payment required to be made by the order.",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/uksi/2001/3265/regulation/15",
    "retrieved_at": "2026-10-29T07:28:05.408477+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}