Regulation 16 Payments

Changes not yet applied. Later legislation changes this provision in ways not yet written into the text below:

reg. 16(1) words substituted by Electricity (Standards of Performance) 2002 reg. 8(a)
reg. 16(1)(b) substituted by Electricity (Standards of Performance) 2002 reg. 8(b)
reg. 16(1A) inserted by Electricity (Standards of Performance) 2002 reg. 8(c)
reg. 16(2) words substituted by Electricity (Standards of Performance) 2002 reg. 8(d)
reg. 16(2A)(2B) inserted by Electricity (Standards of Performance) 2002 reg. 8(e)
reg. 16(4)(b) word inserted by Electricity (Standards of Performance) 2002 reg. 8(f)
reg. 16(4)(c) revoked by Electricity (Standards of Performance) 2002 reg. 8(g)
reg. 16(1) words substituted by Electricity (Standards of Performance) 2002 reg. 6(a)
reg. 16(1)(b) substituted by Electricity (Standards of Performance) 2002 reg. 6(b)
reg. 16(1A) inserted by Electricity (Standards of Performance) 2002 reg. 6(c)
reg. 16(2) words substituted by Electricity (Standards of Performance) 2002 reg. 6(d)
reg. 16(2A)(2B) inserted by Electricity (Standards of Performance) 2002 reg. 6(e)
reg. 16(4)(b) word inserted by Electricity (Standards of Performance) 2002 reg. 6(f)
reg. 16(4)(c) revoked by Electricity (Standards of Performance) 2002 reg. 6(g)

(1)

This regulation applies—

(a)

where a relevant operator is obliged to make a payment to a customer under any of regulations 4 to 14 (inclusive); or

(b)

to a relevant operator who is the successor company to a public electricity supplier (as defined by sub-section 6(9) of the Act before that sub-section was substituted by section 30 of the Utilities Act 2000) who was obliged to make a payment under any of regulations 3 to 11 (inclusive) of the Electricity (Standards of Performance) Regulations 1993.

(2)

Where this regulation applies and the relevant operator fails within the prescribed period from the applicable date to dispatch a notice to the customer advising that the payment is due to the customer and to make payment to the customer of the sum to which he is entitled, the relevant operator shall, except in any of the circumstances described in paragraph (3), pay to the customer the prescribed sum.

(3)

The circumstances described in this paragraph are—

(a)

each of the circumstances described in regulation 17; and

(b)

that there is a genuine dispute between the relevant operator and the customer as to whether the relevant operator is obliged to make the payment.

(4)

Where a relevant operator is required to make a payment under these Regulations—

(a)

in relation to any premises of which more than one person is a customer, a payment to any one or more of the customers of those premises shall be a complete discharge of the obligation of the relevant operator to make the payment to all the customers of those premises;

(b)

nothing in, or done by a relevant operator in consequence of, these Regulations shall determine who is beneficially entitled to any payment made in pursuance of these Regulations;

(c)

a relevant operator shall not be required to make a payment other than to a customer; and

(d)

nothing in these Regulations shall permit a relevant operator to make a payment other than by means of—

(i)

a cheque or cash; or

(ii)

a credit to the account of the customer for charges incurred or to be incurred in respect of the supply or the provision of any electricity meter, electric line or electrical plant.