{
  "url": "https://openlegislation.uk/electricity-standards-of-performance-regulations-2001/regulation-5",
  "json_url": "https://openlegislation.uk/electricity-standards-of-performance-regulations-2001/regulation-5.json",
  "legislation": "uksi/2001/3265",
  "legislation_title": "The Electricity (Standards of Performance) Regulations 2001",
  "legislation_url": "https://openlegislation.uk/electricity-standards-of-performance-regulations-2001",
  "path": "regulation/5",
  "kind": "regulation",
  "number": "5",
  "heading": "Supply restoration",
  "text": "(1) This regulation applies where the supply to a customer’s premises is discontinued as a result of a failure of, fault in or damage to the relevant distributor’s distribution system, except where regulation 4 applies.\n(2) Where this regulation applies, the relevant distributor shall, except in any of the circumstances described in paragraph (3), pay the prescribed sum to the customer, where—\n(a) the supply is not restored to the customer’s premises within the relevant period; and\n(b) in respect of each succeeding period of 12 hours upon the expiry of which the supply is not restored.\n(3) The circumstances described in this paragraph are—\n(a) each of the circumstances described in regulation 17;\n(b) that it was not reasonable in all the circumstances for the relevant distributor to be aware that the supply had not been restored;\n(c) that—\n(i) the premises to which the supply was discontinued are situated on an island;\n(ii) the supply to premises on that island is normally provided through an electric line situated on or under the sea bed;\n(iii) the failure, fault or damage occurred in that part of the electric line which is situated below the high water mark of spring tides; and\n(iv) no alternative means is normally available to the relevant distributor to supply the premises on that island; and\n(d) that the relevant distributor has not received a claim for compensation from the customer in respect of the circumstance referred to in paragraph (1) within a period of one month from the date upon which the supply was restored to the customer’s premises.\n(4) In this regulation—\n“relevant period” means the prescribed period commencing at the time—\n(i) the relevant distributor is informed by a customer that the supply to the customer’s premises has been discontinued;\n(ii) the relevant distributor is informed by a person other than the customer or is otherwise made aware by the operation of any automatic system operated by the relevant distributor of circumstances in which paragraph (1) applies or may reasonably be expected to apply to premises including the customer’s premises; or\n(iii) where the failure, fault or damage has occurred in an underground electric line of a nominal voltage of 20 kilovolts, 12 hours after the time at which paragraph (i) or (ii) applies.",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/uksi/2001/3265/regulation/5",
    "retrieved_at": "2026-10-29T07:28:05.408477+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}