Regulation 8 Voltage complaint
This regulation applies where a relevant distributor is notified by a customer that—
the customer believes that the supply to the premises is being or has been given at a voltage outside the limits of the permitted variations; or
an event has occurred in relation to the supply and a relevant distributor might reasonably expect the cause of the event to have been a supply given at a voltage outside the limits of the permitted variations.
Where this regulation and paragraph (3) apply, and the relevant distributor fails within the prescribed period from the applicable date to offer to the customer to visit the customer’s premises to investigate the matter during a specified time the electricity distributor shall, except in any of the circumstances described in paragraph (5), pay to the customer the prescribed sum.
This paragraph applies where the relevant distributor is reasonably satisfied that he is unable to provide an explanation of the probable reason for the matter notified under paragraph (1) without visiting the customer’s premises.
Where this regulation applies and the relevant distributor—
where paragraph (3) applies, fails to visit the customer’s premises during the specified time, he shall pay to the customer the prescribed sum; or
where paragraph (3) does not apply, fails to dispatch to the customer an explanation of the probable reason for the matter notified under paragraph (1) within the prescribed period from the receipt of the notification, he shall pay to the customer the prescribed sum,
except in either case in any of the circumstances described in paragraph (5).
The circumstances described in this paragraph are each of the circumstances described in regulation 17 provided that, in relation to paragraph (6) of that regulation, the relevant distributor gave the customer not less than one working day’s prior warning (whether or not in writing) that he would be unable to visit during the specified time or the circumstances in which that paragraph applied occurred at a time when it was not reasonably practicable to give such a warning.
In this regulation, “permitted variations” has the same meaning as in regulations made under section 29 of the Actf1.
Annotations
Footnotes
- f1
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Section 29 was amended by paragraph 30 of Schedule 6 to the Utilities Act 2000.