{
  "url": "https://openlegislation.uk/electricity-standards-of-performance-regulations-2005/regulation-22",
  "json_url": "https://openlegislation.uk/electricity-standards-of-performance-regulations-2005/regulation-22.json",
  "legislation": "uksi/2005/1019",
  "legislation_title": "The Electricity (Standards of Performance) Regulations 2005",
  "legislation_url": "https://openlegislation.uk/electricity-standards-of-performance-regulations-2005",
  "path": "regulation/22",
  "kind": "regulation",
  "number": "22",
  "heading": "Notice of rights",
  "text": "(1) In respect of the rights prescribed for the benefit of customers under regulations 5 to 13 (inclusive) and 17 to 21 (inclusive), an electricity distributor shall prepare and from time to time revise a statement describing those rights and the effect of section 39A(5) of the Act in a form which is standardised with that of other distributors and has a content which the distributor could reasonably expect would be within the understanding of customers to which the statement relates and shall—\n(a) give a copy of the statement, and of any revision of the statement, to the Authority and to the Council, before it sends it to the electricity suppliers referred to in sub-paragraph (b);\n(b) at least once in any period of 12 months dispatch to each electricity supplier which supplies electricity to premises that are directly connected to the distributor’s distribution system for onward transmission to the electricity supplier’s customers a copy of the statement (in the form current at the time that it is provided);\n(c) make a copy of the statement (in its current form) available on its website and for inspection by any person at any premises of or occupied by the distributor open to the public in the normal course of the distributor’s business during the normal opening hours of the premises; and\n(d) dispatch a copy of the statement (in its current form) to any person who requests it.\n(2) In respect of the rights prescribed for the benefit of customers under regulations 14 to 21 (inclusive) a relevant supplier, and in respect of those rights under regulations 15 to 21 (inclusive) an electricity supplier, shall prepare and from time to time revise a statement describing the rights prescribed for the benefit of customers under those regulations and the effect of section 39(4) of the Act in a form and having a content which a relevant supplier or an electricity supplier (as the case may be) could reasonably expect would be within the understanding of customers to which the statement relates and shall—\n(a) give a copy of the statement, and of any revision of the statement, to the Authority and to the Council, before it makes it available to customers;\n(b) at least once in any period of 12 months dispatch to each domestic customer of the relevant supplier or (as the case may be) electricity supplier a copy of the statement (in the form current at the time it is provided), provided that, where in relation to any premises more than one person is a domestic customer, the obligation shall be satisfied by dispatching a copy of each such statement to any one of them;\n(c) make a copy of the statement (in its current form) available for inspection by any person at any premises of or occupied by the supplier open to the public in the normal course of the supplier’s business during the normal opening hours of the premises; and\n(d) dispatch a copy of the statement (in its current form) to any person who requests it.\n(3) A relevant operator may prepare a separate statement for domestic and non-domestic customers.\n(4) A relevant supplier or an electricity supplier (as the case may be) may satisfy its obligation under sub-paragraph (b) or (d) of paragraph (2) by dispatching the statement that it has prepared to the class of customer to which the statement relates.\n(5) An electricity supplier shall at least once in any period of 12 months dispatch to each of its domestic customers the information in any statement sent to it by an electricity distributor pursuant to paragraph (1)(b), provided that where in relation to any premises more than one person is a domestic customer, the obligation shall be satisfied by dispatching such information to any one of them.",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [
    {
      "type": "footnote",
      "label": "f1",
      "text": "1989 c. 29: section 39A(5) was amended by section 54(2) of the Utilities Act 2000."
    },
    {
      "type": "footnote",
      "label": "f2",
      "text": "1989 c. 29: section 39(4) was amended by paragraph 32 of Schedule 6 to the Utilities Act 2000 (c. 27)."
    }
  ],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/uksi/2005/1019/regulation/22",
    "retrieved_at": "2026-10-29T05:00:25.396743+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}