Regulation 6 Supply restoration: severe weather conditions

(1)

This paragraph applies to a relevant electricity distributor where the supply to a customer’s premises is interrupted as a result of a failure of, fault in or damage to that distributor’s distribution system resulting from category 1 severe weather conditions (except where regulation 10 applies).

(2)

This paragraph applies to a relevant electricity distributor where the supply to a customer’s premises is interrupted as a result of a failure of, fault in or damage to that distributor’s distribution system resulting from category 2 severe weather conditions (except where regulation 10 applies).

(3)

This paragraph applies to a relevant electricity distributor where the supply to a customer’s premises is interrupted as a result of a failure of, fault in or damage to that distributor’s distribution system resulting from category 3 severe weather conditions (except where regulation 10 applies).

(4)

Where paragraph (1) applies, that distributor shall, except in each of the circumstances described in regulation 8, pay the prescribed sum to the customer—

(a)

where the supply is not restored to the customer’s premises within the relevant period; and

(b)

in respect of each succeeding period of 12 hours upon the expiry of which the supply is not restored,

up to a maximum of £200 per customer.

(5)

Where paragraph (2) applies, that distributor shall, except in each of the circumstances described in regulation 8, pay the prescribed sum to the customer—

(a)

where the supply is not restored to the customer’s premises within the relevant period; and

(b)

in respect of each succeeding period of 12 hours upon the expiry of which the supply is not restored,

up to a maximum of £200 per customer.

(6)

Where paragraph (3) applies, that distributor shall, except in each of the circumstances described in regulation 8, pay the prescribed sum to the customer—

(a)

where the supply is not restored to the customer’s premises within the period calculated by the application of the following formula (the result of which is to represent and be expressed as a number of hours);

48 \times {(\frac{total number of customers interrupted}{category 3 threshold number of customers})}^{2}

and

(b)

in respect of each succeeding period of 12 hours upon the expiry of which the supply is not restored,

up to a maximum of £200 per customer.

(7)

This regulation does not apply in any part of the Highlands and Islands.

(8)

Paragraph (6) of this regulation does not apply for any relevant electricity distributor where any designated electricity distributor experiences category 3 severe weather conditions in which the total number of customers interrupted is equal to or greater than the upper threshold number of customers due to the same weather event.