# The Electricity (Standards of Performance) Regulations 2005, Paragraph 13


Where a dispute is determined by an order requiring a relevant operator to make a payment to the customer and the relevant operator fails to make that payment, the customer may set off the amount so ordered to be paid against any charges that are owed by the customer to the relevant operator.

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Source: https://www.legislation.gov.uk/uksi/2005/1019/schedule/2/paragraph/13 (the official version)
Page: https://openlegislation.uk/electricity-standards-of-performance-regulations-2005/schedule-2/paragraph-13
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.