# The Electricity (Standards of Performance) Regulations 2010 (revoked) S.I. 2010/698 · made 8 March 2010 · revised to 1 April 2015 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PDFs: Printed copy https://openlegislation.uk/electricity-standards-of-performance-regulations-2010-revoked/pdf/uksi_20100698_en.pdf ## Introductory text Electricity Made 8th March 2010 Coming into force 1st April 2010 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## Part I: General ## 1 Citation, commencement and transitional provisions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 2 Revocation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 3 General interpretation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## Part II: Supply restoration standards of performance for electricity distributors ## 4 Interpretation of the normal and severe weather restoration standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 5 Supply restoration: normal conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 6 Supply restoration: normal conditions – 5,000 or more customers' premises interrupted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 7 Supply restoration: severe weather conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 8 Supply restoration: rota disconnection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 9 Supply restoration: Highlands and Islands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 10 Exemptions from the normal and severe weather restoration standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 11 Supply restoration: multiple interruptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## Part III: Other individual standards of performance for electricity distributors ## 12 Distributor's fuse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 13 Estimate of charges for connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 14 Notice of supply interruption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 15 Voltage complaint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## Part IV: Individual standards of performance for relevant suppliers ## 16 Charges and payments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## Part V: Individual standards of performance for electricity suppliers ## 17 Meter disputes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 18 Pre-payment meters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## Part VI: Common obligations ## 19 Appointments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 20 Disputes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 21 Payments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 22 Exemptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 23 Timing of notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 24 Notice of rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## Part VII: Overall standards of performance ## 25 Information to be given to customers about overall performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## Signature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## Schedule 1: Data for the Purpose of Calculating Payments ## I Prescribed periods and prescribed sums applicable to all relevant operators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## Schedule 2: Standards of Performance – Practice and Procedure for Determinations ### Part: Determination of disputes ## 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ### Part: Timetable for the determination of individual disputes ## 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ### Part: Procedure for the determination of individual disputes ## 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ### Part: Determination of multiple disputes ## 4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ### Part: Timetable for determination of multiple disputes ## 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ### Part: Procedure for the determination of multiple disputes ## 6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ### Part: Written statements ## 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ### Part: Production of documents and other evidence ## 8 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ### Part: Oral hearings ## 9 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ### Part: Customer representatives for multiple disputes ## 10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ### Part: Collection of information in multiple disputes ## 11 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ### Part: Payment to customers ## 12 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ### Part: Set–off ## 13 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ### Part: Costs ## 14 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## Explanatory note . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . --- Source: https://www.legislation.gov.uk/uksi/2010/698 (the official version) Page: https://openlegislation.uk/electricity-standards-of-performance-regulations-2010-revoked Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.