{
  "url": "https://openlegislation.uk/electricity-standards-of-performance-regulations-2015/regulation-12",
  "json_url": "https://openlegislation.uk/electricity-standards-of-performance-regulations-2015/regulation-12.json",
  "legislation": "uksi/2015/699",
  "legislation_title": "The Electricity (Standards of Performance) Regulations 2015",
  "legislation_url": "https://openlegislation.uk/electricity-standards-of-performance-regulations-2015",
  "path": "regulation/12",
  "kind": "regulation",
  "number": "12",
  "heading": "Notice of supply interruption",
  "text": "(1) Paragraph (4) applies to an electricity distributor where, for an authorised purpose, that distributor interrupts the supply to a customer’s premises that are directly connected to its distribution system.\n(2) Paragraph (5) applies to an electricity distributor where, for an authorised purpose, that distributor interrupts the supply to a customer’s premises that are directly connected to the distribution system of another electricity distributor.\n(3) Paragraph (6) applies to an electricity distributor where that distributor has received notice from another electricity distributor within the prescribed period under paragraph (5) that supplies to a customer’s premises that are directly connected to its distribution system will be interrupted or are expected to be interrupted for an authorised purpose by another electricity distributor.\n(4) Where this paragraph applies and the distributor—\n(a) has failed to give to the customer prior notice of not less than the prescribed period, stating the day on which the supply is or is expected to be interrupted; or\n(b) interrupts the supply on a day other than a day stated in the notice,\nthe distributor must, except in any of the circumstances described in paragraph (7), pay to the customer the prescribed sum.\n(5) Where this paragraph applies and the distributor—\n(a) has failed to give the other electricity distributor prior notice of not less than the prescribed period, stating the day upon which the supply is or is expected to be interrupted, for onward transmission to the customer; or\n(b) interrupts the supply on a day other than a day stated in the notice;\nthe distributor must, except in any of the circumstances described in paragraph (7), pay to the customer the prescribed sum.\n(6) Where this paragraph applies and the distributor has failed to give the customer prior notice of not less than the prescribed period, stating the day on which supply is expected to be interrupted, the distributor must, except in any of the circumstances prescribed in paragraph (7), pay to the customer the prescribed sum.\n(7) The circumstances described in this paragraph are—\n(a) each of the circumstances described in paragraphs (3), (6) and (7) of regulation 20;\n(b) that the interruption was caused by the removal of a temporary supply that had been installed following an interruption of supply to the customer’s premises while supply was being restored to the premises; and\n(c) that the distributor to whose distribution system the customer’s premises are directly connected has not received a claim for compensation from the customer in respect of any failure referred to in paragraphs (4), (5) and (6) within a period of one month from the applicable date.\n(8) In this regulation, “authorised purpose”, in relation to an electricity distributor, means testing or any other planned purpose connected with the carrying on of the activities that the distributor is authorised by its licence to carry on in relation to its electric lines and electrical plant (other than the distributor’s fuse).",
  "extent": "E+W+S",
  "status": null,
  "version": "current",
  "annotations": [
    {
      "type": "I",
      "label": "I1",
      "text": "Reg. 12 in force at 1.4.2015, see reg. 1(1)"
    }
  ],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/uksi/2015/699/regulation/12",
    "retrieved_at": "2026-10-28T23:42:34.848703+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}